What kind of artwork can I send? And, what if I don’t have artwork?
Don’t worry. Send us what you have. Our professional art designers will work with what you have to create exactly what you need – FREE.
Do you keep my art on file?
Yes! We keep your artwork on file to make reordering for 2 years.
Where do I send my artwork?
Simply reply and attach it to your order confirmation e-mail and we’ll take it from there. You can also send it to firstname.lastname@example.org or e-mail directly to your Customer Representative.
Can I specify a PMS color for my imprint?
Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible. Your Customer Sales Representative will help you with this. If you don’t require an exact match, but would like us to be ‘as close as possible’ – we’re happy to help. Just let us know which colors we should be working towards in the ‘additional comments’ section in the order process, or just let your representative know (you’ll get an e-mail from them shortly after you place your order!).
SHIPPING DELIVERY TIME
Prices do not include shipping & handling charges. All advertising merchandise is shipped FOB origin - we prepay shipping cost and add to sales acknowledgement & invoice unless an alternate shipper account number is provided. Promotional materials are shipped either via Fed Ex, UPS or truck depending on weight, date needed and delivery location.
How fast will I get my order?
Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single color imprint after you’ve approved your artwork. The number of days for delivery depends on the shipping method you choose. As part of the online order process we show you the shipping charges for ground, 2-day and next day shipment.
Can I split my order and ship to multiple locations?
Sure! Just let your Customer Sales Representative know and they’ll be happy to assist.
Can I ship internationally?
In many cases yes. It’s best to work with our Customer Sales Representative on this as each case is a bit different.
Can I ship on my own shipping account?
Yes. You add your FEDEX or UPS account in Comments or Instructions area.
We accept checks and all major credit cards. Wire from international sales.
What if I receive more or less than I ordered?
We don't charge anything for overruns. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.
Can I cancel or change my order?
You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Sales Representative to assist you.
What are set up charges?
Some of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo. Keep in mind that if you ever place an exact reorder for the same item you do not have to pay the set up charge again!
If I reorder an item will I pay set-up charges again?
No! If you place an exact reorder (same art and item) you aren’t charged a set-up charge again. Also, once we’ve done your logo in a digitized format for embroidery, we don’t charge you a new tape or digitizing charge to embroider any other item!
Will I see a proof before my order goes into production?
Yes! Unless it is an exact reorder, you always see an ‘e-proof’ of your item which must be approved by you before we proceed!
Is your ‘On-Time or Free Guarantee’ for real?
Absolutely! If we miss your event because we didn’t ship on the date we agreed with you, your order is FREE. Period.
How does your price guarantee work?
If you find a lower total price (product, imprinting, art, etc.) for any product we sell let us know within 30 days of your purchase and we’ll refund double the difference in prices.
Promotional Gifts USA respects your right for privacy and all information gathered through your order is handled with the utmost care. We know that when you place your order with Promotional Gifts USA, you are placing your trust in us and we want you to do so free of concern or risk. The personal data that we collect is used to process your order accurately and effectively. Periodically you may receive mail, e-mail or telephone calls from Promotional Gifts USA in order to update your account.
We've established extensive measures to protect your personal & credit card information provided online via our secured site. However, this policy does not apply to information we are required to disclose by law, or in cooperation with law enforcement agencies. Our site is secured through SSL (Secure Sockets Layer), the most powerful encryption technology available today. Every time you enter a secure site the URL will change from http to https. Your browser may also display a special symbol such as a lock or a key to designate the site as a secure site.
All order processing is done separate from the Internet, and therefore, eliminates any risk of unauthorized access to your order information. We will keep your credit card information on file for your future ordering convenience. We would like to remind you that all your credit card purchases are insured by your credit card company based on your rights under the Fair Credit Billing Act. As required by law your liability to the credit card issuer is limited to $50 in the extremely rare case of confirmed credit card fraud. As an example of our confidence in our security system, Promotional Gifts USA is willing to reimburse the $50 fee in the event that a customer used the credit card for a purchase on our website and resulting from that transaction was the victim of credit card fraud.
In case you do not feel comfortable leaving your credit card information online, please contact our customer care department at 877.621.8896 to place your order and arrange alternate payment options.
Please note that e-mail communication is not encrypted and therefore not a secure method of transmitting your credit card information.
E-Mail List Information
For each visitor that signs up for our e-mail updates, we collect only the information that is requested on the list sign up form.
Promotional Gifts USA never rents or sells its email subscriber list!
If you are subscribed to our e-mail updates, but do not wish to receive them in the future, please follow the "unsubscribe" instructions contained in each e-mail.
From time to time, we may make your postal address available to carefully screened companies with offers that may be of interest to you. If you prefer not to receive these mailings, please indicate 'no other mail' and fax your mailing address to Mail Manager at 877.621.8896 or email email@example.com. At no time does Promotional Gifts USA release your telephone number or email address to anyone.
Promotional Gifts USA has partnered with Google to help provide online content that is more tailored to your interests. Occassionally, you will see ads on Google's websites or on other sites within Google's display network for Promotional Gifts USA. Your interests are associated with a cookie that's stored in your browser. To protect your privacy, no personally identifying information is collected or served without your permission. To learn more about these types of ads or to change your preferences including opting out of seeing such ads, please visit Google's Ad Preferences page.
Promotional Gifts USA strives to maintain the highest security measures in our respective physical facilities to protect against the loss, misuse or alteration of information that we have collected from you for being part of our e-mail list. Although we take measures to secure our data, we cannot completely eliminate the threat of abuse.
If you have any questions regarding the security or privacy of your information, please contact us at firstname.lastname@example.org or call 877.621.8896.
RETURNS & CANCELLATION POLICY
Returns on unimprinted merchandise can be accepted if the request is made within 30 days from receipt of purchase. Returned items will be inspected for quality issues before credit is given. A 20% or $25.00 restocking fee may apply (which ever is greater). Returns on custom-imprinted products cannot be returned for credit without prior approval. Please contact your account representative concerning quality issues on your order. Unauthorized returns will not be accepted. Please contact us for a return authorization number. Please understand that all printed products are customized based on your specifications and once manufactured are not subject to cancellation or reduction.
ALL PRICES AND PRODUCT INFORMATION ARE SUBJECT TO CHANGE WITHOUT NOTICE